Lead Times

N.S. Industrial & Design will make every effort to meet the needs of our customers. Standard lead time is 4-6 business weeks from the time the order is placed. However, lead times will be determined on an order by order basis. We manufactures to order; therefore, lead time is dependent upon our suppliers’ ability to deliver "color-specific" raw materials. If an event beyond our control arises, will contact the customer without delay. Your statement will include our scheduled ship date.

F.O.B Terms

All orders will ship prepaid, with freight charges added to the invoice unless otherwise requested. All merchandise is F.O.B. St. Cloud, MN.

Scheduled Delivery

Ship dates are shown on all sales order statements. We will make every effort to schedule each order based on customer requirements, material availability, and capacity. Shipment on order may be delayed if credit terms have not been satisfied. Scheduled ship date is subject to change due to factors beyond our control.

Freight Claims

Inspect your shipment carefully. If your shipment arrives damaged, incomplete, or overstated, appropriate notations MUST be made on delivery receipt. N.S. Industrial and Design will file all freight claims when such issues arise with Koch Logistics. Report product and/or quantity discrepancies to the carrier and to N.S. Industrial & Design within three (3) days of receipt to allow for prompt inspection and issue resolution. Customer is responsible for filing freight claims when designating own carrier.

Tracking Information

To track a shipment, have your Pro Number available and contact:
Koch Logistics
(800) 331-9412

Will Call Pickups

Pickups can be made at the N.S. Industrial & Design facility in St. Cloud, MN. Notification of your order will be made when it becomes available. We request that you pick up your order promptly following its availability. Completed orders will be held for a maximum of 10 business days. Time storage charges will be assessed at the rate of 1% of the order amount per day beginning the 11th business day.